Terms of Service
FIXCHIPS GLOBAL operates its website to provide online access to product information and to allow customers to purchase products and related services. By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service.
These Terms of Service, together with any order terms, quotation terms, invoice terms, warranty terms, or other policies referenced by FIXCHIPS GLOBAL, form the agreement between you and FIXCHIPS GLOBAL. We may update these Terms of Service from time to time. Your continued use of our website or services after any update means that you accept the revised terms.
Intellectual Property Rights
All content on our website, including text, images, logos, product information, designs, graphics, software, and other materials, is owned by FIXCHIPS GLOBAL or licensed to us. This content is protected by copyright, trademark, design, patent, and other intellectual property laws.
You may view, download, or print pages from our website for personal use or internal business purposes only. You may also share website content within your organization for legitimate business use. You may not copy, reproduce, modify, distribute, publish, display, sell, license, or otherwise use any part of our website content for commercial purposes without our prior written permission.
Order Process
Customers may place orders for products through our website or by contacting our sales team. Before placing an order, you should review the product information, quantity, price, payment terms, shipping method, lead time, and any other order details carefully.
An order is not confirmed until it has been accepted by FIXCHIPS GLOBAL. We may contact you to confirm product availability, pricing, delivery schedule, or other order requirements before accepting an order. If any information in an order is incomplete, inaccurate, or requires further confirmation, we may delay or reject the order until the issue is resolved.
Payment Terms
FIXCHIPS GLOBAL offers several payment options, including PayPal, credit card, and wire transfer. Unless otherwise agreed in writing, payments are made in U.S. dollars and must be made in the currency stated on the order, quotation, or invoice.
Payment must be completed according to the agreed payment terms before shipment or as otherwise approved by FIXCHIPS GLOBAL. If you require other payment arrangements, please contact our customer service or sales team before placing your order.
Shipping Options
FIXCHIPS GLOBAL can arrange shipment through international carriers such as FedEx, DHL, UPS, TNT, EMS, or other available logistics providers. Customers may also request to use their own preferred carrier or freight forwarder, subject to confirmation by FIXCHIPS GLOBAL.
Estimated lead times may vary depending on product availability, order quantity, supplier schedule, destination, shipping method, and customs processing. In many cases, standard lead time may be 1 to 3 business days or 5 to 7 business days, but special requirements or specific products must be confirmed with our sales team.
Quality Control and After-Sales Service
FIXCHIPS GLOBAL aims to provide original, new, and high-quality products sourced from original manufacturers, authorized agents, authorized distributors, or other reliable supply channels. We may provide inspection records or related order documents where available and applicable.
Unless otherwise stated, products supplied by FIXCHIPS GLOBAL are covered by a one-year warranty from the date of delivery. The warranty applies to confirmed product quality issues and does not cover damage caused by misuse, improper handling, incorrect installation, unauthorized repair, storage conditions, external events, or normal wear and tear.
If you believe there is a quality issue with a product, please contact us within 3 business days after receiving the goods. You should provide a clear description of the issue, together with supporting materials such as photos, videos, test results, inspection reports, or other relevant evidence. This information helps us review and verify the issue.
If visible damage is found during transportation, please record the damage immediately when receiving the package and keep photos or other evidence. Claims related to transport damage may not be accepted if there is no timely record or supporting evidence.
Once a product issue is confirmed by FIXCHIPS GLOBAL, we may provide replacement parts, repair support, or another reasonable solution according to the applicable after-sales service terms. If replacement is approved, FIXCHIPS GLOBAL will arrange the replacement and bear the shipping cost for the replacement parts where applicable.
If necessary, FIXCHIPS GLOBAL may request that defective products be returned for inspection or testing. Customers should reasonably assist with the return process. Where the issue is confirmed to be covered by our warranty or after-sales service terms, FIXCHIPS GLOBAL will bear the reasonable return shipping cost.
Order Cancellation
Confirmed orders generally cannot be cancelled after processing or shipment unless required by applicable law or approved by FIXCHIPS GLOBAL in writing. If a customer has valid evidence that the products supplied are not original, new, or as agreed, FIXCHIPS GLOBAL will review the case and provide an appropriate solution in accordance with our after-sales service terms.
Disclaimer
FIXCHIPS GLOBAL works to maintain the availability, security, and proper operation of our website and services. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
FIXCHIPS GLOBAL will not be responsible for service interruptions, website errors, data loss, delays, or failure to perform caused by events beyond our reasonable control, including force majeure events, internet failures, technical failures, cyberattacks, system maintenance, supplier delays, carrier delays, customs delays, natural disasters, government actions, or other circumstances outside our control.
FIXCHIPS GLOBAL is not responsible for unauthorized access to, misuse of, or loss of user information caused by unauthorized or improper use of your account, username, password, customer ID, or other login credentials. You are responsible for keeping your account information secure and for all activities that occur under your account.
To the maximum extent permitted by applicable law, FIXCHIPS GLOBAL disclaims liability for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products, unless otherwise required by law.
