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Privacy Policy

FIXCHIPS GLOBAL respects your privacy. This Privacy Policy explains what information we may collect when you use our website and services, how we use and protect that information, and the choices you have regarding your personal data.

Information We May Collect

When we provide our services, we may collect, store, and use the following types of information:

Information you provide to us, such as your name, contact details, account information, shipping address, billing information, payment details, and order information.
Information related to your use of our services, including communications with us, order history, service requests, and records of customer support interactions.
Information provided by third parties, such as delivery providers, payment processors, analytics providers, marketing partners, or other service providers that help us operate our business.
Technical and usage information, such as your IP address, browser type, device information, pages visited, access times, referring pages, and cookie data.
Location information, where it is required to provide or improve our services.

If you choose not to provide certain information, we may not be able to process your order, respond to your request, create an account for you, or provide some parts of our services.

How We Collect Your Information

Most of the personal information we collect is provided directly by you. For example, you may provide information when you visit our website, create an account, place an order, contact us, request support, or communicate with us by email or other channels.

We may also collect information automatically through cookies and similar technologies when you use our website. This helps us understand how visitors use our website, improve performance, remember preferences, and provide a better user experience.

In some cases, we may receive information from third parties, including web analytics providers, payment processors, logistics providers, fraud prevention services, compliance screening providers, social media platforms, marketing consultants, or public authorities where permitted or required by law.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide, operate, and improve our website, products, and services.
To process orders, payments, shipping, returns, and customer service requests.
To verify your identity, manage your account, and provide account-related support.
To communicate with you about orders, inquiries, service updates, technical notices, and administrative messages.
To improve website functionality, personalize user experience, remember preferences, and better understand how customers use our services.
To detect, prevent, and respond to fraud, security incidents, unauthorized activity, and other harmful or unlawful behavior.
To conduct internal record keeping, backups, audits, analytics, research, and business operations.
To send marketing communications, product updates, promotions, or survey invitations where permitted by law. You may opt out of marketing communications at any time.
To comply with applicable laws, regulations, legal processes, and requests from government or law enforcement authorities.

How We Protect Your Personal Information

FIXCHIPS GLOBAL takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

We use appropriate security measures such as secure servers, access controls, firewalls, and encryption where suitable. Electronic transactions made through our website are protected using SSL encryption technology.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Where required by law or necessary for legitimate business purposes, we may retain certain personal information for up to 5 years, or longer if a longer retention period is required or permitted by applicable law.

Sharing Your Information

We do not sell your personal information. We may share your information only when necessary for legitimate business, legal, or service-related purposes, including with:

Service providers that help us operate our website, process payments, deliver products, provide customer support, analyze website usage, or conduct marketing activities.
Business partners involved in fulfilling your orders or providing requested services.
Professional advisers, such as lawyers, accountants, auditors, and insurers.
Government authorities, regulators, courts, or law enforcement agencies where required by law or necessary to protect our rights, users, business, or the public.

Your Choices and Rights

Depending on your location and applicable privacy laws, you may have the right to access, update, correct, delete, restrict, or request a copy of your personal information. You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent.

You can contact us if you wish to exercise these rights or update your personal information. We may need to verify your identity before responding to your request.