Refund & Return Policy
FIXCHIPS GLOBAL aims to handle refund and return requests clearly and fairly. Please review the following policy before submitting a refund, missing item, or return request.
Refund Policy
Refund requests are generally accepted within 30 days from the date the parcel is delivered.
If you experience any issue with your order, please contact our support team as soon as possible after receiving your parcel. This includes, but is not limited to, delivery issues, missing items, or other order-related problems.
Parcel Not Received
If you have not received your parcel within the normal delivery timeframe, we may offer a refund or resend your order after reviewing the case.
However, refunds or reshipments may not be available if the delivery failure was caused by the customer, including but not limited to providing an incorrect or incomplete shipping address, failing to complete customs clearance, refusing the parcel, or being unavailable to receive the shipment.
Please note that delivery delays may occur due to circumstances beyond our control, such as extreme weather, carrier delays, customs clearance, local restrictions, strikes, protests, or other force majeure events. In these cases, we cannot guarantee on-time delivery, but we will do our best to assist you and work with the carrier where possible.
Missing Items
If you believe that some items are missing from your shipment, please first confirm that you have received all packages related to your order. Then carefully check all boxes, packing materials, and inner packaging, as small parts may sometimes be hidden inside protective materials or packaging gaps.
If you still cannot find the missing item, please contact our customer service team immediately. To help us investigate, please provide the missing part number, missing quantity, order number, photos of the full parcel, photos of all packaging materials, and any other relevant information.
After receiving your request, we will check the warehouse records, packing records, monitoring records, and other available shipment information. Once the issue is verified, we will provide an appropriate solution based on the specific case.
Refund or Missing Item Claim Process
- Contact our support team by email and request authorization.
- Provide the required order details, photos, descriptions, and supporting evidence.
- We will review and verify the issue.
- Once confirmed, we will offer a suitable solution on a case-by-case basis.
Return Policy
By returning products to FIXCHIPS GLOBAL, the customer confirms that the products were purchased from FIXCHIPS GLOBAL and that the returned products have not been replaced, substituted, mixed, or exchanged with products from another supplier, distributor, or source.
Returned products must be in their original packaging and unused condition, unless the return is due to a confirmed defect or quality issue. ESD-sensitive or moisture-sensitive products must not be opened except under proper controlled conditions.
General Return Rules
Returns are generally accepted within 365 days from the date the parcel is delivered, subject to review and approval by FIXCHIPS GLOBAL.
For returns or exchanges requested due to non-original products, suspected counterfeit products, or quality problems, the customer must provide a valid quality report from a third-party authoritative testing organization recognized by FIXCHIPS GLOBAL.
If the return is caused by the customer's own reason, such as ordering the wrong part, providing incorrect requirements, or changing the purchase decision, the customer is responsible for customs duties, taxes, return shipping costs, and any other related fees.
Return shipping charges must be prepaid. FIXCHIPS GLOBAL does not accept cash-on-delivery, freight-collect, or unpaid return shipments.
All returns must be authorized by FIXCHIPS GLOBAL before shipment. Products returned without prior authorization may be refused or delayed in processing.
